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eKeystone.com
is a business tool built for Keystone customers that allows you to improve your
business by spending less time on the phone and more time with your customers.
It gives you the ability to search for accessories and wheels, wheels and
tires, and hard parts by application, view part images, and place orders from
Keystone, with all your discounted line prices. You can oversee your account
with eKeystone.com and set up personalized site properties like customized
retail margins and separate in-store users. eKeystone.com also has industry
information that helps to keep you informed and ahead of your competitors.
eKeystone.com is available even when Keystone is closed - you can order anytime
you like.
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Almost anything you can do over the phone with your sales rep, but easier and
faster!
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Search for accessories, wheels and tires, and harparts by part number, vendor,
or make, model, and year
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Check stock on our current inventory
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Place all your orders, one at a time or all together at the end of the day,
including stock orders
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Keep track of your running order before you actually place it through the Order
Basket, even if you shut off your PC and return to it later
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Check out new line items and view Keystone's top selling product lines
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Plus many other exciting features
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(You must still call your sales representative to place special orders)
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A
browser is a software application used to locate and display web sites. ekeystone.com
is designed to work with Microsoft Internet Explorer only, which holds the
majority of the internet market. The site does not support other browsers such
as Netscape, Mozilla or Firefox.
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An
ISP is an Internet Service Provider, a company that provides access to the
Internet. For a nominal monthly fee, the service provider gives you a username,
password, and access phone number. You then use your modem to dial in, logon to
the Internet and from there you can view our site, surf the World Wide Web, and
send and receive email. The following are different types of ISPs:
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A "Cable Modem" is a device that allows high-speed data access to the
Internet using a cable TV network. Most cable modems are external devices that
connect to the PC through a standard 10Base-T ethernet card and twisted-pair
wiring. In North America, cable operators are packaging high-speed data
services much like they do basic cable television service. These packages
typically cost $40 - $60 per month (slightly higher for business access) for an
Internet service package that includes software, unlimited Internet access,
specialized content and rental of a cable modem. Unfortunately, you can't walk
into your local computer store and purchase a cable modem. Cable modem access
is offered in limited areas, so be sure to check with your local cable company
or with a national provider like RoadRunner.
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Digital Subscriber Line, or DSL, is a technology for bringing high-bandwith
connectivity to homes and small businesses over ordinary copper telephone
lines. DSL is billed per month, usually for a fixed price, and for the majority
of providers, for unlimited usage. The key advantage of DSL over a modem is
speed. DSL, on the downstream (downloading), is about 9 - 28 times faster than
a modem (512Kbps - 1.544Mbps). A disadvantage to DSL is that your home or
business needs to be within 1 - 2 miles of where the service is being offered.
DSLReports.com
is an excellent resource for finding DSL service in your area.
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ISDN, or Integrated Services Digital Network, is a phone line with one big
difference: it's digital. ISDN simply replaces the analog path between you and
the exchange with a fully digital service. ISDN lines are about 2 - 3 times
faster than a standard modem. ISDN prices run around $200 for installation and
then $100 for monthly service.
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The only way anyone besides yourself can access the site is if you give out
your User ID and Password. It is a violation of the Terms & Conditions of
eKeystone.com to share your User ID and Password. Someone with your User
information could abuse your account information and place orders under your
account. If you want other members of your staff to have access, you may set up
restricted User ID's or logins for them. No one else sees your account
information but Keystone and the Password holder who has access to the account
page. Please read our Privacy Policy and the Terms & Conditions for additional
information.
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The site was created Keystone jobbers, only Keystone accounts should have
passwords and accounts. But eKeystone.com is a great point of sale enabler
tool! You can set up another login, as described above, for in-store use only,
and allow your customers to look up their own parts, without being able to
order them and without them catching a peek of your prices!
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Yes. Keystone Automotive is committed to security and has taken steps to ensure
that accessing your accounts via the Internet is safe, by implementing
state-of-the-art security standards. Additionally, we allow you to select a
password of your choosing that will be easy for you to remember and keep
secret. This password is used to authenticate you each time you log on to the
eKeystone.com system, prior to allowing you to begin viewing your information.
The confidentiality of your account is maintained as the data is passed from
our host computer to your personal computer in an encrypted format, where your
browser then decodes the information for you to view. This prevents the data
from being intercepted and/or viewed by an unauthorized third party. Keystone
has also installed secure firewalls to ensure that no unauthorized access to
our data is permitted. Every effort was made along the way, as the system was
designed and developed, to ensure that this system is as secure as possible.
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For
now, you need only to contact us at Keystone and let us know how many users you
want to give access and at what levels. We'll do the rest for you!
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If
you are having a problem finding the correct part, ask yourself, what do you
already know about the part? If you know the vehicle it goes on, you can use
the YMM Car Search. If you know the part number, you can order by part number. You
may search for more than one part number by simply placing the part #'s in the
search field separated by commas. If you know the name of the part, you
can search by common name or vendor specific name. More details are included in
the Help! page of this site, your User Guide, or call us at 866-EKEYSTONE
(866-353-9786).
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You can start an order through a variety of different approaches. There is the
Rapid Order by Part # or SKU for when you know what you want and know your
vendor codes. You can order at the end of any search like the Accessory, Wheel
or Hardparts searches. You can order through the Stock/Price Check or Keyword
Search. Further instructions are located in Help! and inside your User Guide.
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If
you are having problems viewing some pages on ekeystone.com, you may have a
pop-up blocker or ad filtering program installed on your computer. Pop-up
blockers are useful in avoiding annoying advertisements but many also block
some ekeystone.com features.
Please click here for instructions on disabling the pop-up blockers.
You may also hold down the CTRL key while clicking the Shipping and Payment
methods.
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To
change your password, e-mail address, or retail margins, simply go to Account
Info, click on the appropriate link and follow the directions as shown. The
instruction in your eKeystone.com User Guide will give you complete details.
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A
Wish List is a list of part #'s you can use for a quick reference to
frequently ordered part #'s or parts that you are not sure that you want to
order.
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Your
delivery is based on when you submit your order. Providing you place your order
before your daily cut off time, your delivery schedule will be the same for
online orders as they are for phone orders. (The only exception to this is if
you do not receive your orders directly and are on a different delivery
schedule. If you have questions, be sure to ask about your deliveries when you
are going through the enrollment process!) Your daily cut off time to submit
orders is below. Don't wait until the last minute to place your order! This
will help facilitate your orders correct delivery.
| Cut-Off
Times |
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Location |
Run Number |
Mon - Fri * |
Sat * |
| Aberdeen |
440-449 |
3:45 PM CT |
1:45 PM CT |
| Albuquerque |
565-579 |
5:15 PM PT |
1:45 PM PT |
| Atlanta |
620-639 |
7:45 PM ET |
4:15 PM ET |
| Canada |
099, 901-919 |
4:45 PM ET |
4:15 PM ET |
| Corona |
740-769 |
5:15 PM PT |
1:45 PM PT |
| Chicago |
580-599 |
5:15 PM CT |
12:45 PM CT |
| Dallas |
940-952 |
4:45 PM CT |
12:15 PM CT |
| Denver |
960-979 |
4:45 PM MT |
12:15 PM MT |
| Exeter |
150-500 |
7:45 PM ET |
4:15 PM ET |
| Florida |
600-619 |
4:45 PM ET |
4:15 PM ET |
| Houston |
415-419 |
3:45 PM CT |
3:15 PM CT |
| Idaho |
430-439 |
4:45 PM MT |
10:45 AM MT |
| Kansas City |
920-939 |
5:45 PM CT |
2:15 PM CT |
| Kentucky |
840-859 |
5:45 PM ET |
4:15 PM ET |
| Maryland |
001-039 |
7:45 PM ET |
4:15 PM ET |
| Massachusetts |
040-054 |
7:45 PM ET |
4:15 PM ET |
| Memphis |
980-990 |
5:45 PM ET |
4:15 PM ET |
| Minnesota |
130-149 |
5:45 PM CT |
1:15 PM CT |
| Mobile |
880-899 |
5:45 PM ET |
4:15 PM ET |
| North Carolina |
700-739 |
5:45 PM ET |
4:15 PM ET |
| Ohio |
800-839 |
6:15 PM ET |
4:15 PM ET |
| Phoenix |
870-879 |
5:15 PM PT |
1:45 PM PT |
| Pittsburgh |
550-564 |
7:45 PM ET |
4:15 PM ET |
| Rochester |
480-494 |
7:45 PM ET |
4:15 PM ET |
| Sacramento |
770-799 |
5:15 PM PT |
1:45 PM PT |
| Winnipeg |
440-449 |
3:45 PM CT |
1:45 PM CT |
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All listed times are Local Time |
| East
UPS/FedEx Cut-Off - 2:45 PM ET 1:45 PM CT 11:45 AM PT |
| Southeast
UPS/FedEx Cut-Off - 2:45 PM ET 1:45 PM CT 11:45 AM PT |
| Midwest
UPS/FedEx Cut-Off - 5:45 PM ET 4:45 PM CT 2:45 PM PT |
| West
UPS/FedEx Cut-Off - 5:45 PM ET 4:45 PM CT 2:45 PM PT |
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| On
most weekends, East customers can order on eKeystone up until 12:00 PM ET on
Sunday for Monday delivery. |
| On
most weekends, Southeast customers can order on eKeystone up until 3:00 PM ET
on Sunday for Monday delivery. |
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Satellite
Truck Run Transfer Schedules
Orders must be placed by cut-off times to receive on next scheduled transfer day.
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| From
PA to Midwest |
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Leaves PA |
Delivery - Kansas City |
Delivery - Dallas |
Delivery - Denver |
Delivery - Minnesota |
Order Cut-Off |
| Monday |
Wednesday |
Wednesday |
Wednesday |
Wednesday |
Mon 2:45 PM ET - 1:45 PM CT - 12:45 PM MT |
| Wednesday |
Friday |
Friday |
Friday |
Friday |
Wed 2:45 PM ET - 1:45 PM CT - 12:45 PM MT |
| Friday |
Monday |
Monday |
Monday |
Monday |
Fri 2:45 PM ET - 1:45 PM CT - 12:45 PM MT |
| From
PA to West |
|
Leaves PA |
Delivery - Corona |
Delivery - Sacramento |
Delivery - Phoenix |
Delivery - Albuquerque |
Order Cut-Off |
| Monday |
Friday |
Friday |
Friday |
Friday |
Mon 2:45 PM ET - 12:45 PM MT - 11:45 AM PT |
| Tuesday |
Monday |
Monday |
Monday |
Monday |
Tue 2:45 PM ET - 12:45 PM MT - 11:45 AM PT |
| Wednesday |
Monday |
Monday |
Monday |
Monday |
Wed 2:45 PM ET - 12:45 PM MT - 11:45 AM PT |
| Thursday |
Tuesday |
Tuesday |
Tuesday |
Tuesday |
Thu 2:45 PM ET - 12:45 PM MT - 11:45 AM PT |
| Friday |
Wednesday |
Wednesday |
Wednesday |
Wednesday |
Fri 2:45 PM ET - 12:45 PM CT - 11:45 AM PT |
| From
PA to Southeast |
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Leaves PA |
Delivery - Atlanta |
Order Cut-Off |
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| Monday |
Wednesday |
Mon 5:45 PM ET |
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| Wednesday |
Friday |
Wed 5:45 PM ET |
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| Friday |
Monday |
Fri 5:45 PM ET |
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If
you did not receive an order that you placed on eKeystone.com, start by
checking your order history. Was your order properly submitted? See the
following question (Why is my order not showing up in the Order History?) If
so, did you meet your delivery minimums? If your delivery minimum was met, was
your order submitted before your cutoff time? See cutoff times in previous
question (When will my orders be delivered?) Lastly, if you answered 'yes' to
all questions above and you had a delivery scheduled, please call a Customer
Care Specialist.
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If
your order does not appear in your Order History, it has not been submitted.
You may need to go to your order basket or Stock/Price Check list and complete
the order. Orders are only submitted after you have clicked on the Rapid
Checkout (lightning bolt icon) or entered all the required info and clicked
'Process Order'. For more help, please see your User guide or call a Customer
Care Specialist.
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If
your suggested retail prices look incorrect you may need to check your margin
settings. Please see the User Guide for instructions on how to set your margins
correctly. If your discounted prices do not seem to be correct, contact your
sales representative and have them input your line discount. This should
correct any pricing problems. If you are a Canadian customer and your prices
are not appearing in Canadian dollars, call us at 866-EKEYSTONE (866-353-9786)
so that we may assist you. Because there are parts with minimum prices which
can be not further discounted, your discount percentage may look incorrect.
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You
are not paying to order from Keystone Automotive; the cost is for a business
management tool. The monthly fee allows continued development of our electronic
catalog. Your basic questions regarding your subscription fee can be answered
by our Customer Care department at 866-EKEYSTONE (866-353-9786) or
customercare@ekeystone.com. If your question pertains to payments
received or other details, please contact Keystone's Accounts Receivable at our
main number.
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Call us at 1-866-EKEYSTONE (1-866-353-9786) if you have any questions or want
to sign up with eKeystone.com. OR, during your next sales call, tell your sales
representative to fill you in on all the racket! You can also reach us via
e-mail at customercare@ekeystone.com.
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