• All returns must be called in for Merchandise Return Authorization (MRA). The MRA will then be given to you by the driver on your next delivery. You must include the MRA with the merchandise you are returning. Items received without the MRA will be refused and no credit will be issued.
• Only items currently stocked and purchased from Keystone within the last year will be issued credit for return to Keystone. No returns will be allowed on drop-ships, add to stocks, special orders, mounted wheels and painted products.
• It is your responsibility to check and verify parts at the time of delivery. Please inspect all merchandise for soundness of condition and completeness of all parts invoiced before you sign for the merchandise. Keystone reserves the right to deny credit on any and all shortages that are called in after delivery has been made and you have signed the invoice.
• Stock adjustments on individual lines purchased from Keystone are allowed on up to 5% of your prior 12 months purchases of that line. Lines must be currently stocked by Keystone and have valid part numbers at the time of return for credit to be issued. No handling will be assessed, providing the stock adjustment is accompanied with a 2 for 1 value offsetting order. These returns must have the approval from Keystone management and will not be factored into your return percentage.
• Any returns to satisfy a past due balance will be credited at invoice price less a 25% handling charge.
• Defective items will be subject to the manufacturer’s warranty policy and must have a complete description of the defect. Certain manufacturers require that you deal directly with them regarding defective items. Defect rates over 5% must be approved by a manufacturer’s representative. Returned items that are claimed to be damaged, which are proven to be sound, will either be returned or reclassified as a return to stock. These items will fall under the current returns policy and will be included in your current returns percentage.
• If your return rate is over 10%, your pick-up will be delayed by one delivery in order for the return to be reviewed by your salesperson.
• All parts must be trail-fitted before installation. Items damaged due to improper installation will not be credited upon return.
• Keystone is not responsible for looking up part numbers incorrectly. This is a courtesy we perform for our customers. It is your responsibility to be sure you are ordering the correct parts.

Fed Ex Return Policies and Procedures

Return Policy Handling Charge Chart

Items out for more than 365 days will be assessed a 25% handling charge, regardless of what your return rate is.